Support

Public support information for Nicola's Number Canvas

Effective date: March 10, 2026

This page explains where users should start for account access, moderation concerns, privacy and deletion help, and the one-time Remove Ads purchase.

At a glance

Fastest path for common issues

Inside the app first: use in-app report tools for posts and comments, use the Remove Ads screen to restore purchases, and use the profile menu to delete your account if you still have access.
Privacy and deletion help: review the Privacy Choices page for the current controls and request path.
Purchase questions: the current paid feature is a one-time Remove Ads purchase, not a subscription.
Community issues: read the Community Guidelines page for what is prohibited and how reports are handled.
Public support and rights contact: email stevenstrange1998@gmail.com.

If you can sign in, start in the app before opening a support request. Many common issues can be resolved by verifying your email, updating your profile, or signing out and back in.
If you cannot access the app, gather the email address tied to your account, your username, device model, iOS version, and a short description of the problem before requesting help.
For privacy-policy access, the app also exposes the privacy policy in the profile area and sign-in flow.
You can contact support directly at stevenstrange1998@gmail.com.

If you can still sign in, you do not need to email support to delete your account. The current app build includes in-app account deletion.
Open your profile, tap the more menu, and choose Delete Account. The app presents two confirmations before the account is permanently removed.
Deleting an account is intended to remove the account, posts, social records, and uploaded files tied to that account from the live service, subject to cache expiry and platform limits.
If you cannot access the app, start with the public Privacy Choices page and the privacy policy for the current deletion guidance, then email stevenstrange1998@gmail.com if you still need help.

Before a public post is uploaded, the current build runs an on-device image-safety check on the original image to reduce unsafe content in the feed.
Use the in-app report flow when you see a post or comment that may violate the rules. Reports help the moderation team review abuse, spam, unsafe material, or harassment.
Include the username, post or comment details, time of the incident, and screenshots if you need follow-up outside the app.
The current build also lets users block accounts locally on their device so those users’ posts are hidden in that device’s feed.
Review the public Community Guidelines page before appealing or escalating a moderation issue.

Remove Ads is a one-time Apple in-app purchase. It is not an auto-renewing subscription.
If the entitlement is missing, open the Remove Ads screen in the app and use the restore flow first.
Refunds and billing corrections are handled by Apple through your Apple Account purchase support channels.
For current purchase guidance, use the public Purchase Help page.

If you believe a post, comment, profile, or other user-generated content infringes your rights, use the public Content Rights page and send the complaint to stevenstrange1998@gmail.com.
Include enough detail for us to identify the material quickly, such as the username, affected content, screenshots, and an explanation of the rights issue.
In-app reports and public support emails feed the same moderation and follow-up process, but Apple billing and refund decisions still have to be handled through Apple.

Email support requests to stevenstrange1998@gmail.com.
For faster help, include your username, device, iOS version, app version, screenshots when relevant, and the post or comment involved if the issue is about moderation or rights.